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Vouchers are usually sent out within 7 days of you making
your online booking. If you will be travelling sooner than
this, we may get in touch to arrange getting your car voucher
to you. If you do not receive your voucher after 7 days
then contact us quoting your booking reference number.
No! There is no need to reconfirm your booking once it is
made. We will send you your car voucher in the post (unless
it is a last minute booking in which case we may have to
fax or email it to you), which you need to keep in a safe
place and take with you when you collect your vehicle. It
is also a good idea to keep a handy note of your booking
reference number to quote if necessary.
You will need to take your passport (or similar photo ID),
drivers licence, prepaid car voucher and a valid credit
card preferrably in the driver's name. In some countries
outside Europe, you may also need an International Drivers
Permit to accompany your national licence. You can get more
information on how to obtain one of these if required from
the AA at http://www.theaa.co.uk/motoringandtravel/Idp/index.asp.
If you need to make any changes to your booking you will
need to contact our customer services, and we'll get back
to you within 1 working day. You will need to quote your
booking reference number so keep it handy. There may be
a charge to make amendments to your booking, therefore,
we strongly recommend you take out the cancellation protection
available when you book. This allows you to make changes,
or even cancel, for no extra charge up to 24 hours before
you go.
If you need to cancel your car please contact our customer
services and we'll get back to you within 1 working day.
You will need to quote your booking reference number so
we can locate your booking quickly. There may be a charge
made for cancelling your booking. This could be up to 100%
of the hire cost, therefore we strongly recommend you take
out the cancellation protection available when you book.
This allows you to change or cancel your booking, free of
charge, up to 24 hours before you go.
Only if you take out the cancellation cover available when
you book as this allows you to make changes to your booking,
or cancel for no extra charge, right up to 24 hours before
you are due to collect your car.
Sorry! It is only possible to refund money back onto the
original card that payment was received from. It is not
possible to refund monies to another card, nor issue a cheque.
Your best bet is to contact our customer services. Have
your booking reference number handy when you call so we
can locate your booking quickly for you.
Don't worry! Contact our customer services team and we will
discuss the options available to you depending on how soon
you are to travel.
Each country will have slightly different rules regarding
driving licences so you will need to check these details
before you go. You will need to produce your original driving
licence when you collect your car (photocopies or faxed
copies are not acceptable) and may also need to produce
an International Drivers Permit to accompany it. You can
get further information on these at http://www.theaa.co.uk/motoringandtravel/Idp/index.asp.
Don't forget that if you are using one of the new UK photo
licences then this needs to be accompanied with the paper
licence too in order to be valid.
If you breakdown or have an accident you need to immediately
contact the hire location listed on your voucher for either
a replacement vehicle or authorisation for repairs. In the
event of an accident, write down as many details as you
can remember, exchange contact details with anyone else
involved (don't forget to give the other driver the car
hire companies details) and get any witnesses contact details
if you can. Draw a picture of the accident scene showing
the position of vehicles and any relevant features of the
area/roadside, i.e. lampposts etc. Don't forget that in
the event of an accident it is a legal requirement to inform
the local Police either straight away or within 24 hours
depending on the applicable countries law (even if no one
has been hurt), and you will need to obtain a signed police
report. Make sure you keep copies of all your hire documents
(and the police report), as you will need these if an insurance
company is involved with a claim, either against you or
on your behalf. It's best to do this anyway in case there
is any sort of dispute.
We think booking online is really easy and hope you do too.
Please be assured that our site is fully secure and all
your personal details including your card number is encrypted,
if you prefer however to speak to one of our Customer Services
team direct then you can contact us.
Sorry! Even if you bring your car back earlier than expected
you will not be due any refund on the hire fee.
You will be charged an extra days hire if you are late bringing
your car back. This is payable locally in local currency
and possibly there will be additional taxes.
This will depend on availability at the time of your arrival.
We cannot guarantee the exact make and model, however, the
car hire company will provide a similar make and model,
or will upgrade you at no extra cost if a similar sized
car is not available for you when you arrive. If the vehicle
supplied is unsatisfactory, you need to request a replacement
from the car hire supplier at the time of collection. You
should also inform customer services on your return.
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